If you are deaf or hard of hearing, you can contact us through the New Zealand Relay Service
Before contacting us, please check if your question is answered below.
We would appreciate your feedback, please email firstname.lastname@example.org
Frequently asked questions
I requested (placed hold on) a book, when will it arrive?
- If the due date is still 4 weeks away then the book is probably on the way to you. If the due date is sooner, please contact us.
- If the book is still listed on your holds tab then it isn’t yet available for you to borrow – you could check the library catalogue to see if it is checked out (issued) to someone else and when it is due back.
Can I recommend you buy a book for the library?
We are happy to receive recommendations for items to add to our collection. Email email@example.com with the book details, including:
- author or editor
- publication year
- edition, if relevant
- 1-2 sentences about why the item is relevant to the work of the Ministry or education agencies.
If you found the book online, please include the link.
We will contact you within one week. If we buy the book we will place a request on the item for you so you can borrow it first.
Can you get a book/article from another library for me to read (Interloan)?
We may be able to source items from other libraries (Interloans) to support the work of Ministry and agency staff. For study or personal interest material, contact your university or local library. For more information, see the Interloans section of borrow, renew, and return library material
Can you help me find information on a topic?
For help getting started, see find information and research
Ministry and agency staff can contact us for advice, support, and training in using the library effectively and finding information and research. However, we no longer carry out literature searches to find information on your behalf.