Managing organizational conflict: towards a comprehensive framework of outcomes, practices, and competencies

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By Alan Clardy
Performance improvement 57 (10), 2018, p. 10-25 (article).

Proposes a framework of eight goals for organisational conflict-management programmes and practices. Talks about early identification of conflicts, developing conflict-management competencies, implementing routine conflict-management processes, dealing with various causes and effects of conflict, and resolving problems of chronic conflict.

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